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General conditions

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Privacy policy

Legal Notice

1. Use of the Accommodation

The accommodation is rented exclusively for residential purposes and on a temporary basis.

Prior to making the booking, the Tenant declares that the booking is not directly related to their professional activity. The Tenant shall therefore have no specific rights associated with the rental should it be established that they carry out any professional activity on the premises.

The Tenant may not conduct any commercial, trade, craft or professional activity on the premises.

Likewise, the accommodation may not constitute the Tenant’s primary or secondary residence.

Consequently, the occupying Tenant may not rely on the statutory provisions applicable to residential leases, in particular those relating to the right to remain in the premises.

2. Upon Arrival

Check-in is available from 4:00 p.m.

Check-out must take place before 10:00 a.m. on weekdays and before 11:00 a.m. at weekends, upon request.

We will either be present to welcome you at the rental address provided to you or will inform you of the procedure for accessing the accommodation.

Please let us know your expected arrival time as early as possible.

3. Condition of the Rented Premises

In addition to the inventory, a condition report for the rented premises shall be drawn up in as many copies as there are parties to the agreement, i.e. two copies, and shall be attached to this agreement.

If no condition report has been drawn up, the Tenant shall be presumed to have received the rented premises in a good state of repair and shall be required to return them in the same condition, unless proven otherwise, in accordance with Article 1731 of the French Civil Code.

4. Rental Period

The rental period shall be the period specified at the time the booking is made.

The rental shall automatically terminate upon expiry of the period agreed at the time of booking.

The stay may not be extended without the express prior agreement of La Boîte en Plus.

5. Rent and Security Deposit

The rent for the entire stay is due upon arrival at the accommodation. 100% of the rental amount is charged at the time of booking.

Please note that a security deposit of €300 or €500 is pre-authorised on your bank account for bookings made directly or through Booking.com for a period of 20 days. This amount is not charged but temporarily held while we verify that the rented property has been returned in its original condition.

6. Obligations of the Parties

a. The Owner agrees:

to provide the Tenant with accommodation in good condition and repair, together with the furniture and equipment listed in the inventory, all in good working order;
to provide the Tenant with the services stipulated in the agreement;
to maintain the accommodation in a condition suitable for its intended contractual use and to carry out all repairs necessary to maintain the rented accommodation in good condition.

b. The Tenant agrees:

to pay the rent in accordance with the agreed terms;
to comply with the agreed arrangements for the collection and return of the keys;
to use the rented premises peacefully and solely for their intended contractual purpose;
not to assign or sublet the rented premises, even free of charge;
to be personally present in the accommodation unless otherwise agreed at the time of booking;
to lock the entrance door and any doors giving access to common areas. The Tenant shall be responsible in the event of theft resulting from failure to do so;
to complete the Guest App and provide identification details for all occupants;
not to invite or allow onto the premises any persons other than the guests registered in advance;
to be liable for any damage or loss occurring during the rental period in the accommodation of which they have exclusive use, except in cases of force majeure, fault on the part of the Owner, or the actions of a third party whom the Tenant did not introduce into the accommodation;
not to dispose of any objects or materials in sinks, toilets, drains or other pipes that may cause blockages. The Tenant shall bear the cost of restoring such pipes to working order if this obligation is breached;
not to alter or modify the rented premises or equipment;
to clean the kitchen/kitchenette and wash the dishes before departure, and to leave the premises clean and free of rubbish or waste. The Tenant also agrees to return any moved furniture, lamps or other items to their original positions;
to comply with the building’s internal regulations and/or condominium regulations, where applicable;
to maintain strict quiet between 10:00 p.m. and 8:00 a.m. Parties are strictly prohibited, and the Tenant must respect neighbours and all applicable local regulations;
not to smoke or vape inside the rented accommodation;
not to engage in any activity contrary to the law, public order or accepted standards of conduct, including, but not limited to, the use of illegal drugs, prostitution, theft, deliberate damage, serious disturbances or prohibited gatherings;
to be insured by an insurance company against the risks of theft, fire and water damage, both in respect of rental risks and the furniture and other property made available as part of the rental, as well as against claims by neighbours, and to provide evidence of such insurance to the Owner when the keys are handed over. Consequently, the Owner accepts no liability for any claim that their insurance company may bring against the Tenant in the event of a loss. Under no circumstances shall La Boîte en Plus be held liable if the Tenant is not adequately insured;
not to make any video-on-demand purchases through the television service provided in the accommodation.

7. Liability

The Tenant waives any claim or action for liability against La Boîte en Plus in the following circumstances:

Theft, attempted theft, criminal acts or acts of violence of which the Tenant may be a victim in the rented premises. The Tenant expressly waives the benefit of Article 1719, paragraph 3 of the French Civil Code, as La Boîte en Plus assumes no duty of surveillance or security.
Irregularities, malfunctions or interruptions affecting lifts, water, electricity, gas, telephone services, air conditioning, computer systems, communal services or equipment of the building, or equipment specific to the rented accommodation.
Disturbances originating outside the accommodation, including noise nuisance or building works.
Accidents occurring in the rented premises or as a result of the rented premises during the term of the agreement, regardless of their cause.
Malfunctions or interruptions affecting internet or cable television services, or incompatibility between equipment provided in the accommodation and the Tenant’s own devices.
Failure by the Tenant to comply with public parking regulations, or any exceptional circumstances that may result in the Tenant’s vehicle being fined, ticketed, clamped or towed away.
A change of accommodation by La Boîte en Plus, should circumstances require the accommodation originally booked to be replaced.

La Boîte en Plus also accepts no responsibility for websites accessed by the Tenant using the internet connection provided in the accommodation.

8. Cancellation of the Stay

a. Cancellation by the Tenant

If the Tenant has selected the Refundable option, they may cancel their stay by notifying La Boîte en Plus by email at least 24 hours before the scheduled start date of the stay.

In this case, the booking shall be refunded in full.

If the cancellation occurs after the scheduled start date of the stay, La Boîte en Plus shall retain the amount paid at the time of booking.

If the Tenant has selected the Non-Refundable option, no refund shall be made and the full amount of the booking shall remain due.

These cancellation conditions apply only to direct bookings made through our website.

Bookings made through online travel agencies (OTAs), such as Airbnb, Booking.com, Abritel/Vrbo, etc., are subject to the cancellation policy applicable on the relevant booking platform.

b. Cancellation by the Owner

La Boîte en Plus may cancel the stay at any time.

Where possible, La Boîte en Plus shall offer the Tenant equivalent replacement accommodation.

If no replacement accommodation is available, or if the replacement accommodation offered is not acceptable to the Tenant, the booking amount shall be refunded in full.

The Tenant shall not be entitled to make any further claim against La Boîte en Plus as a result of such cancellation.

9. Termination Clause and Penalty Clause

a. Termination Clause

In the event of failure to pay the amounts agreed under Article 5, the agreement shall automatically terminate without the need for judicial proceedings.

b. Penalty Clause

Without prejudice to the possible application of the termination clause and/or any claim for damages, and pursuant to Article 1226 of the French Civil Code relating to penalty clauses, the parties agree that failure to pay the rent or charges shall result in a 15% increase in the outstanding amounts.

This penalty clause shall take effect if the Tenant fails to remedy the situation within seven days following the sending by the Owner of a formal notice by registered letter with acknowledgement of receipt.

This website may use cookies and other tracking technologies that are necessary for its operation.

Subject to the user's consent where required, the website may also use audience measurement, personalisation or third-party cookies.

Users may accept, reject or manage cookies through the consent management tool provided on the website.

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Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.

When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To improve our website in order to better serve you.
      • To quickly process your transactions.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process reservations and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.

How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links
At this time, we do not include or offer third party products or services on our website.

Questions
If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.

This Privacy Policy is effective as of 2015-01-20

LEGAL NOTICE – LA BOÎTE EN PLUS

Last updated: 20 August 2026

1. Website Publisher

This website is published by:

LA BOÎTE EN PLUS
A French simplified joint-stock company (SAS) with a share capital of €10,000
Registered office: 37-39 rue du Moulin Saint-Tron, 60300 Senlis, France
SIREN number: 918 743 337
Registered with the Compiègne Trade and Companies Register (RCS) under number: 918 743 337
EU VAT number: FR49 918 743 337

Telephone: +33 (0)6 07 00 53 36
Email: contact@laboiteenplus.com

Publication Director: Bérengère SANTOS, in her capacity as President of LA BOÎTE EN PLUS.

2. Website Hosting

This website is hosted by:

OVH SAS
2 rue Kellermann
59100 Roubaix
France

Registered with the Lille Métropole Trade and Companies Register under number 424 761 419.

3. Purpose of the Website

The purpose of the LA BOÎTE EN PLUS website is, in particular, to present and offer for booking apartments, houses and other short-term rental accommodation for both private individuals and professionals.

The website also presents the concierge and property management services provided by LA BOÎTE EN PLUS to property owners.

LA BOÎTE EN PLUS makes every reasonable effort to ensure that the information provided on this website is accurate and up to date. However, LA BOÎTE EN PLUS cannot be held liable for any omissions, inaccuracies or failure to update information, whether caused by LA BOÎTE EN PLUS or by third-party partners.

The information provided on this website is for general information purposes only and may be amended at any time.

4. Intellectual Property

All content available on this website, including but not limited to texts, photographs, illustrations, graphics, logos, videos, icons and layout elements, is protected by applicable intellectual property laws.

Unless prior written authorisation has been obtained from LA BOÎTE EN PLUS or the relevant rights holder, any reproduction, representation, modification, publication, adaptation or exploitation, whether in whole or in part, of any element of the website is prohibited.

Photographs of certain properties may belong to the property owners or to service providers who have authorised their use.

5. Liability

LA BOÎTE EN PLUS takes reasonable measures to ensure the accessibility and proper functioning of its website.

However, LA BOÎTE EN PLUS cannot guarantee that the website will be permanently available and may temporarily suspend access, particularly for maintenance, updates or other technical reasons.

LA BOÎTE EN PLUS shall not be held liable for any direct or indirect damage resulting from the use of the website or from any temporary inability to access it.

The characteristics, availability, prices and conditions of the accommodation offered for booking may change. The terms applicable to a booking are those communicated to the customer at the time the booking is made.

6. Hyperlinks

This website may contain links to websites operated by third parties.

LA BOÎTE EN PLUS has no control over such websites and shall not be held liable for their content, availability or any consequences resulting from their use.

7. Personal Data

As part of the use of this website and its services, LA BOÎTE EN PLUS may collect and process personal data, particularly when a user submits an enquiry or makes a booking.

Such data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection legislation.

Details regarding the collection, use and retention of personal data, as well as users' rights in relation to their personal data, are set out in the website's Privacy Policy.

For any request concerning your personal data, please contact:

LA BOÎTE EN PLUS
Email: contact@laboiteenplus.com

8. Cookies

This website may use cookies and other tracking technologies that are necessary for its operation.

Subject to the user's consent where required, the website may also use audience measurement, personalisation or third-party cookies.

Users may accept, reject or manage cookies through the consent management tool provided on the website.

9. Consumer Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, any consumer has the right to use a consumer mediator free of charge in order to seek an amicable resolution of a dispute with LA BOÎTE EN PLUS, provided that the consumer has first submitted a written complaint directly to LA BOÎTE EN PLUS.

Consumer Mediator:

The mediation procedure is free of charge for the consumer and may be initiated after an unsuccessful attempt to resolve the dispute directly with LA BOÎTE EN PLUS.

10. Applicable Law

This website and this Legal Notice are governed by French law.

Contractual relationships relating to bookings are also governed by the Terms and Conditions of Sale and the rental agreement applicable at the time the booking is made.

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